Help & care
We're here for you
Search for an answer, or jump straight to the place you need. Our care team replies to every message within one working day.
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Delivery
EU dispatch, timings, tracking.
Open →Returns & refunds
60-day promise, how to send bottles back.
Open →Manage subscription
Skip, pause, change frequency or swap products.
Open →Track an order
See the latest status of a recent order in your account.
Open →Verify a batch
Look up your Certificate of Analysis.
Open →Safety checker
Which formulas are suitable for you.
Open →Full FAQ
Every question we're regularly asked.
Open →Contact care team
info@auraandoak.co.uk · reply within 1 working day.
Open →Quick answers
How long does EU delivery take?+
Complimentary tracked delivery arrives in 3–6 working days across the European Union. Orders placed before 2pm CET ship the same day, Monday to Friday.
What's your returns policy?+
We offer a 60-day promise. If a formula isn't right for you, contact us for a full refund — even on opened bottles.
Can I pause or skip my subscription?+
Yes. From your account, you can skip a delivery, change frequency, swap products or pause at any time. No lock-in.
Are your supplements suitable during pregnancy?+
Some are, some aren't. Use our Safety checker for a personalised view, and speak with your doctor before starting anything new.
Where are your products made?+
All formulas are manufactured in a GMP + ISO 9001 certified facility in the European Union, and third-party tested by an accredited laboratory.
Do you ship outside the EU?+
No — Vitamin Vitality sells and ships within the European Union only. Orders to non-EU addresses cannot be accepted.
How do I redeem Oak Points?+
Every €1 spent earns 5 points. Redeem at checkout from 500 points — up to 20% off any single order.
Which payment methods do you accept?+
Visa, Mastercard, Amex, Apple Pay, Google Pay and Klarna (pay in 3, interest-free).
Billing & payments
Klarna, cards & wallets accepted. Refunds return to the original method.